Telesales Representative Ref: LAGADA0029

Ikeja Lagos

A reputable financial institution is looking for a vibrant and smart candidate to fill the position of Telesales Representative

Salary: Basic plus Commission Based
Location: Ikeja Lagos
Job Type: Full Time

Telesales Representative responsibilities include:

  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales

Job brief

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our client. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

 

Responsibilities

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Requirements

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone system
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus
  • Preferably of a Bachelor degree in Business, Marketing or any other related field
  • Proven experience as telesales representative or other sales/customer service role
  • Thorough understanding of marketing skills
  • Ability to handle rejection and stress in soliciting customers
  • Good time-management skills
  • Excellent phone and presentation skills
  • Proven track record of successfully meeting sales quota over the phone
  • Preferably a Female Candidate

Qualifying Questions:

If applying by email please provide answers to the following questions as you apply.

1. Do you have experience with Marketing based on Commission? Yes or No

2. Would you like to gain experience in an organisation that values and rewards your work with the highest commission in the industry? Yes or No

How to Apply

Interested and qualified candidates should send their CV’s with the subject stated as “Telesales Rep Ref: LAGADA0029WS” to email: [email protected]

Manifield Manpower Consultancy MMC.ng/hire is acting as an employment agency in relation to this job listing. Your application and interest in this vacancy will be treated with the strictest confidence at all times. Your details may be kept on record so we can contact you about this or other relevant opportunities in the future. Your details will not be passed to third parties without your consent. You can request them to be removed from our database at any point.

Please note that we are an equal opportunity employer.